Find answers to our most commonly asked questions below. If you can't find what you're looking for, please don't hesitate to contact us.
Placing an order on Grace & Carry is simple:
You'll receive an order confirmation email once your purchase is complete.
We accept the following payment methods:
All transactions are secure and encrypted for your protection.
You can request to modify or cancel your order within 1 hour of placing it by contacting our customer service team. Once an order has been processed, we cannot make changes or cancel it. If your order has already been processed, you can return the items once received following our return policy.
Yes, we offer digital gift cards in various denominations. Gift cards are delivered via email and can be redeemed during checkout. They make perfect gifts for friends and family who appreciate elegant fashion.
We regularly offer seasonal promotions and special discounts. To stay updated on our latest offers:
We also offer a 10% discount on your first order when you subscribe to our newsletter.
We offer several shipping options:
For more detailed information, please visit our Shipping & Returns page.
Orders are typically processed within 1-2 business days. Delivery times depend on your chosen shipping method and location. After your order ships, you'll receive a confirmation email with tracking information so you can monitor your package's progress.
Currently, we ship to the United States and Canada. For international shipping inquiries, please contact us directly, and we'll do our best to accommodate your request.
You can track your order by:
We offer a 30-day return policy for all unworn items in their original condition with tags attached. Sale items and accessories (jewelry, scarves, etc.) are final sale and cannot be returned unless defective. For more details, please visit our Shipping & Returns page.
Once we receive and process your return, you'll receive a confirmation email, and your refund will be issued.
We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures you get the exact item you want as quickly as possible.
Once we receive and process your return, refunds typically take 5-7 business days to appear on your original payment method. The timing may vary depending on your financial institution.
We provide detailed size guides for all our products. For general sizing information, please visit our Size Guide page. Each product page also includes specific sizing information for that item.
If you're between sizes, we generally recommend sizing up for a more comfortable fit.
We carefully select high-quality materials for all our products. Each product page lists the specific materials used, along with care instructions. We prioritize both quality and sustainability in our material choices.
Care instructions are provided on each product page and on the care label of each item. Generally, we recommend:
Sustainability is important to us. We're continuously working to improve our practices by:
Creating an account is easy:
Having an account allows you to track orders, save favorites, and enjoy a faster checkout experience.
We take your privacy seriously. All personal information is encrypted and securely stored. We never share your information with third parties without your consent. For more details, please review our Privacy Policy.
Yes, you can unsubscribe from our emails at any time by:
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